Internships Tagged: customer service


Communispace

Posted on Thursday, March 11, 2010

Communispace Logo

Over on One Day, One Job I’ve been collecting user data over the past week to help me make the site more useful. So far the survey has received hundreds of responses, and there are a number of common themes that keep coming up. It’s amazing at how well an 8 question survey can tell me about what you students want in a job search tool. For companies that need a little more than an 8 question survey, there’s Communispace, a Watertown, MA based market research company. Their name probably wouldn’t have made them too popular during the cold war, but fear of communism has been replaced with community building—which is what Communispace is all about. Continue reading about Communispace…

Riot Games

Posted on Tuesday, February 23, 2010

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Apparently my parents and sister have engaged in a never-ending series of online Scrabble games played via iPhone. I’m with my parents in Florida right now, and every five minutes they’re bugging each other to make the next move. It’s crazy. Free online gaming has hit the masses, and it isn’t pretty. There are tons of new online gaming companies, and while some are focusing on bringing new gamers to the market, others are more focused on gaining ground with serious gamers. Culver City, CA based Riot Games is a perfect example of the latter. They are behind League of Legends, a free online role-playing game that is set in an imaginative world. The game has been downloaded more than a million times, and Riot Games has received $20 million in venture capital investment based on the game. $8 million of that investment came from a Chinese gaming company that has a huge user base, so this is very much an international play. Continue reading about Riot Games…

Acquia

Posted on Thursday, February 18, 2010

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I’m a huge fan of open source software. I build all of my sites on the WordPress platform, and I am amazed at how powerful the blogging software has become over the years. Still, I know that it can’t do everything. If I get too much more advanced, I’ll probably have to move to a platform like Drupal—another open source content management system. The problem with that is that I’m not a programmer, and Drupal is a bit more complex than WordPress. Luckily, there’s a support option. Acquia is a Woburn, MA based company that provides “products, services, and technical support for the open source Drupal social publishing system.” They were founded by Dries Buytaert, the guy who created Drupal, so there’s no question about whether they’re the right people to offer Drupal support—they know the platform inside and out. Continue reading about Acquia…

Joby

Posted on Wednesday, February 17, 2010

Joby Logo

Whenever I get a new Facebook friend, he or she usually tells me that I have way too many pictures of me fishing. Since I let go nearly all of the fish that I catch, I love snapping a quick picture before the release—it gives me bragging material. That’s why I consider it important to have a fishing buddy who also knows how to take a decent photo. The problem is that I still spend a lot of time fishing alone, and trying to take a self-picture with a fish in the other hand is extremely awkward. Luckily I discovered the Gorillapod, a small tripod that has flexible legs that wrap around nearly anything. It’s a fishing buddy that fits in vest’s pocket. The Gorillapod is made by Joby, a San Francisco based company, and it really is an ingenious product—it takes all of the hassle out of lugging around a tripod. Continue reading about Joby…

Uline

Posted on Thursday, December 17, 2009

Uline Logo

I love boring businesses. It may not seem like it considering the fact that I’m often featuring startups that are on the cutting edge of technology, but I really do appreciate when a company is able to take an extremely simple idea and make it profitable. Uline is a perfect example. They are a Waukegan, IL based company that considers itself “the leading distributor of shipping, industrial, and packing materials to businesses throughout North America.” It all started in 1980 when Liz and Dick Uihlein identified a need for a local shipping supplies distributer. They started the business in their basement with the H-101 carton sizer, and now they have a product line that fills a 452 page catalog. That’s a lot of growth, and I expect it to continue as e-commerce and the shipping that results from it keep expanding (I have about a dozen boxes in my apartment from various holiday season shipments). And if for some reason the shipping business does slow down, Uline can always reorganize as a producer of forts for children—I always loved playing in cardboard boxes. Continue reading about Uline…

Weebly

Posted on Wednesday, November 18, 2009

Weebly Logo

I’ve been building websites since 1998 (I think). Even back then, there were online services that made it easy to build a web site without any knowledge of HTML. The difference is that now there are services that enable you to make a website that looks good with no HTML knowledge. These website builders are extremely powerful, and server the purposes of most people who want a relatively simple website. Weebly is a company that offers the ability to create a free website and/or blog. They’re based in San Francisco, and they were named one of TIME’s 50 Best Websites of 2007. Weebly has some of the best names in the Venture Capital world behind them, and they’re actually profitable (based on the freemium model). Continue reading about Weebly…

Brightcove

Posted on Thursday, October 29, 2009

Brightcove Logo

It took long enough, but Internet video is everywhere. Yes, we had online video 10 years ago, but now it actually looks good—and works. The main reason for this is that end users (you and me) finally have technology in their homes that can handle playing online video. This means high speed Internet connections and computers with enough processing power to not crash when a website uses a Flash video player. The issue for content creators is that delivering video still poses some challenges. Sure, I was able to produce an online job search training course that relied heavily on video with little trouble, but I wasn’t delivering video to thousands or even millions of people (I wish I had the problem). As your use base increases, the challenge of delivering video increase exponentially. Moreover, managing video content in an organized fashion is a completely different challenge than organizing text and images. Brightcove is a Cambridge, MA based company that provides an online video platform for many of the worlds biggest brands. Continue reading about Brightcove…

TechSmith

Posted on Wednesday, October 7, 2009

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One of the more effective ways that I’ve found to teach online internship search tactics is to use screencasting. I do a number of screencasts in Found Your Career, and they seem to work really well when walking people through how to use sites like Google, LinkedIn, and Facebook for job search. TechSmith is an Okemos, MI based company that is “the world’s #1 provider of screen capture and screen recording software for the individual and professional user.” They’ve been in the business since 1987—which is an insanely long time for a company in their industry, and they’ve actually been doing screen capture for most of that time. I’ve never used any of their products, but I’ve heard from a number of people who rave about Camtasia, TechSmith’s main screen recording software. Continue reading about TechSmith…

Tandberg

Posted on Tuesday, September 29, 2009

Tandberg Logo

I think that I’ve mentioned before that my first experience with video chat was was with CU-SeeMe in an Internet cafe in the mid 90s. Back then the potential for social interaction over online video seemed pretty promising, but the potential for business uses (not that I thought about that when I was 13) was even greater. Real-time video has been slower to take hold on both the social and business fronts than I expected, but now that the quality is so good, we’re seeing more and more businesses embrace video conferencing. Tandberg is a company that is at the forefront of this movement. They have dual headquarters in Oslo, Norway and New York City, and they are both “the market share leader and the fastest growing company in the video conferencing industry.” Their 30% annualized revenue growth for the past 10 years may not be Inc. 5000 material, but it’s still hugely impressive. Continue reading about Tandberg…

Kiva Systems

Posted on Monday, September 28, 2009

Kiva Systems Logo

We’ve already taken a look at Kiva, a San Francisco based microfinance non-profit, but today we’re going to take a look at Kiva Systems, a Woburn, MA based logistics and robotics company. They were ranked #6 on the Inc. 5000 this year by growing from $204,000 in revenue in 2005 to $21.4 million in revenue in 2008. That’s 10,399.0%, which is just insane. Their growth is coming from the online shopping revolution, even though they’re not an e-commerce company. This is due to the fact that their automated order fulfillment systems are huge efficiency boosters for warehouse operations. It’s hard to imagine how a Kiva Mobile Fulfillment System works, but once you see the video below, you’ll totally get it—and you will be amazed. Continue reading about Kiva Systems…

Smart Destinations

Posted on Thursday, September 17, 2009

Smart Destinations Logo

Let’s say that you wanted to come visit me in Chicago. You’re not afraid to do touristy things, because you’re willing to accept the fact that you are a tourist. You’re going to visit the Art Institute, the Hancock Observatory, the Museum of Science and Industry, and the Sears (now Willis) Tower. Then you want to take a ride on the Navy Pier Ferris Wheel followed by an Architecture Boat Tour. That’s a lot of separate admission fees (and an exhausting day). With a Go Chicago Card from Boston, MA based Smart Destinations, you can pay once and do all these things and more. The card will even get you a discount on your Lou Malnati’s deep dish pizza. Smart Destinations offers the same service in quite a few other cities, and it seems to be pretty popular. While the Travel industry is struggling with the economy, Smart Destinations has managed 424.7% revenue growth over the past 3 years and #652 on the Inc. 5000. Continue reading about Smart Destinations…

Burberry

Posted on Wednesday, September 9, 2009

Burberry Logo

It’s funny how well respected brands that have been around forever will get swept up in a fad. Some, like Abercrombie & Fitch, will make it part of a new identity, while others like Burberry will enjoy the popularity but maintain their core image. Burberry is a British company that has been making quality garments since 1856, but they became especially trendy in the early 2000s, if I remember correctly. While most brands are recognized for their logo or a specific product, Burberry is known for their plaid. In fact, unless you’re a tartan freak, “Burberry Check” is probably the only plaid that you recognize by name. Over their 150 years Burberry has moved more towards luxury goods than outdoor garments, which is best evidenced by their new ad campaigns with Emma Watson of Harry Potter fame. Continue reading about Burberry…

Job Alchemist

Posted on Friday, September 4, 2009

Today is your last day to enter our Back to School, Back to Work contest where one winner will win a prize package of 2 HP laptops and a Timbuk2 bag worth more than $1,000. You have until 11:59 PM EDT to enter (we extended the contest by 12 hours).

Job Alchemist Logo

Since I’m spending the weekend in San Francisco, I thought it would only be fitting to feature a San Francisco based startup today (as if we haven’t already featured enough). I decided to cover one in my industry (job search and online recruiting), because I really like what they’re doing (and they’re probably the best source for San Francisco based startup internships too). Their name is Job Alchemist, and they’re the creators of one of the few job boards that I actually think is worth using—Startuply. They’ve also developed a number of other niche job boards like HomeBy3 (flexible jobs for moms) and Reddit’s job board. Beyond that, they’re working on a project called JobSyndicate, which is an affiliate network for jobs. I’ve seen a lot of entrants to this industry in the past couple years, and Job Alchemist is one of only a handful that have impressed me. When a company creates a job board that I actually use, that’s saying something. Continue reading about Job Alchemist…

Charles Chocolates

Posted on Friday, August 21, 2009

Charles Chocolates Logo

When I’m looking for companies to feature, I spend a lot of time looking at new startups. Sometimes I hear complaints that the internships that we feature are a little heavy on the tech side, but that’s where a lot of the exciting positions are these days. Startups are also more likely to be companies that you’ve never heard of before (which I consider a good thing). So, imagine my surprise when I’m browsing a startup job board and come across a posting for Charles Chocolates. They’re a San Francisco based chocolate startup founded by Charles Siegel, a guy who “has been a part of the San Francisco chocolate scene since 1987.” That may sound a little odd, but he’s done this before, and now he’s doing it again. I think the timing is right for an artisanal chocolate success story—just look at what Vosges is doing with their chocolate business. Continue reading about Charles Chocolates…

AirBnB

Posted on Wednesday, July 15, 2009

AirBnB Logo

Good startups create tools that people use. Great startups change the way people do things. Take eBay for example. Yes, people have always bought and sold junk, but eBay enabled people to buy and sell junk all across the world. By expanding the market for your junk, eBay made it worthwhile to sell stuff that would otherwise be collecting dust. San Francisco’s AirBnB hopes to be the eBay for space. Now, they’re not talking about outer space. They mean that spare bedroom that you never use. They want you to rent out your extra space, and they will help you find someone to rent it (read their FAQ for how it works). It could completely change the way that people on a budget travel… or it could be a total flop, but you have to love the idea. Continue reading about AirBnB…

Kiva

Posted on Sunday, April 19, 2009

Kiva Logo

The world of non-profits is built on fundraising. Organizations big and small take money from donors and put it to use how they see fit. The system works, but it leaves a lot to be desired. What if you want to know where your money is going and whom it is helping? What if you want to decide where your money goes? You often can’t. With San Francisco based Kiva you can. You can loan money directly to the working poor. And if you make a wise investment and the person you loan money to succeeds, you’ll get your money back and get to loan it again. You can lend money to a man who runs a food market in Togo or a woman who sells traditional coats in Tajikistan. The choice is yours. Kiva is all about “connect[ing] people through lending for the sake of alleviating poverty.” It’s a really simple idea that couldn’t have taken hold before the Internet. Now it’s changing the way that we think about giving through microfinance and microfunding. Continue reading about Kiva…

Southwest Airlines

Posted on Wednesday, September 17, 2008

Southwest Airlines Logo

Periodically the news is riddled with stories about how the airlines are teetering on the brink of bankruptcy. Lately the focus of doom and gloom commentary has shifted to finance and insurance companies, but that doesn’t mean that the airlines are doing any better. There’s one company that is seemingly never in the conversation about struggling airlines – Southwest Airlines. If you’ve ever flown Southwest, you probably know why. They do things differently, and it makes flyers happy. Even though it seems like almost no one can succeed flying commercial routes, Southwest continues to impress. Air travel isn’t going anywhere – it’s too important to us, so forget about all the bad things that you hear about the airline industry, and start thinking about an internship at Southwest Airlines. Continue reading about Southwest Airlines…

Atlantic League Baseball Teams

Posted on Friday, September 5, 2008

Atlantic League Logo

In the winter of 1997, my Dad and I woke up early one morning and drove into the heart of Bridgeport, a plighted inner-city if I had ever seen one. We pulled up to a job site trailer that sat where the left field home run fence would soon stand in a half-built stadium. We were given a tour of what was built and then taken inside the trailer to select our seats for the season tickets that we had pre-ordered. We picked seats directly behind the home team dugout and just about even with the pitcher’s mound, as our excitement grew for the coming of the Bridgeport Bluefish’s inaugural season. The team was a founding member of the Atlantic League, which brings baseball to fans from Maryland to Connecticut. Although the Bridgeport Bluefish don’t currently have any internships posted on the Atlantic League’s Internships site, a number of other Atlantic League teams do. Continue reading about Atlantic League Baseball Teams…


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